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Case Study

Bay Area Trips

Turning a sprawling local-travel idea into one product that members, businesses and families share

Client
Bay Area Trips Travel and local discovery platform, USA
My role
Product Strategist & Designer Led the product with the founder
Timeline
Sep 2023 – Jan 2025
Scope
Product strategy, information architecture, account model, web and app UX/UI
Industry
Travel & local discovery Membership platform
Markets
San Francisco Bay Area, USA

Overview

Bay Area Trips wanted to be the one guide to the San Francisco Bay Area: where to stay, eat and go out, what’s on tonight, scavenger hunts across the city, and a travel club for members. Businesses would list themselves, sell tickets and hire local creators. Parents would bring their kids along.

The founder had the ideas. My job was to turn them into a product a team could build on a fixed budget: decide what the product was and who it was for, what each person could do, and how the website and the app fitted together.

What I led

  • The structure

    One directory, one events calendar and one membership, shared by everyone, instead of a separate product for each idea.

  • The account model

    Three account types, for members, businesses and kids, each with its own menu and limits, and a clear path from one to another.

  • Both sides of the market

    Everything a member uses, a business creates: listings, events and tickets, hunts, products and paid gigs.

  • One structure, every platform

    The website, the mobile web and the app follow the same map, so nobody has to learn the product twice.

The brief

Thirty ideas, all at the same volume.

The brief arrived as a list: hotels, restaurants, nightlife, wineries, writers’ lounges and remote-work spaces; events, trips and scavenger hunts; a shop, a travel club, a concierge and EV charging; creator partnerships and kids’ accounts. Each one mattered to someone, and nothing said how they related.

Built as listed, it would have been a dozen small apps under one logo, each with its own rules, and more than the deadline and the budget allowed.

Thirty features from the brief scattered as equal tags, from hotels and wineries to kids’ accounts and EV charging
The brief, as features. Nothing in it said which idea led, or how one connected to another.

The structure

One directory, one calendar, one membership.

Before designing any screen, I mapped who the product served and what they would do in it. Most of the ideas turned out to be the same thing: a place someone can find, read about and act on. So stays, food, nightlife, wineries, wellness and remote work became categories of one directory, built on one listing template.

Events, trips and hunts sit beside the directory, because they happen at those places. Membership sits underneath everything, because it decides what each person can do. The website, the mobile web and the app follow the same structure, so a member or a business never has to learn the product twice.

Diagram: members, kids, businesses and creators use the app and the website, which share one product of directory, events, trips, hunts, shop and reviews; membership and business packages decide access
Three accounts, one shared product. Membership and business packages decide what each account can do.
Diagram: one listing template whose middle block changes for ten kinds of place, from stays and food to wellness and attractions
One listing for ten kinds of place. Only the middle block changes.
The website home beside the mobile website and the traveller home in the app
The same structure on the website, the mobile website and the app.
The website directory of stays, with a card showing tonight’s sunset
A hotel listing on the website with Call and Website buttons and a prompt to claim the business
From the directory to a listing. “Claim this business” is where a visitor can become a business.

The accounts

Three accounts, each with its own job.

Members explore and book. Businesses run their place. Kids get their own view, set up by a parent. Each account has its own menu, so nobody sees tools that aren’t theirs.

Becoming a business is a step, not a setting. A member applies, the team checks the business, and only then do the business tools switch on. That keeps fake listings away from members and holds every business on the platform to the same standard.

Three app menus side by side: the member menu, the business menu with its tools, and the kid menu with four large tiles
Three menus, three jobs.
Three app screens: applying as a business, the application under review, and the business approved
A member becomes a business in three steps, and is checked before any tools switch on.

Both sides of the market

Everything a member uses, a business makes.

A café creates an event and sets the ticket types; a member picks a ticket. A business builds a scavenger hunt, with missions, a prize and teams, and families play it across the city. Businesses post paid gigs, and local creators take them.

Designing both sides together kept them consistent: every field a business fills in becomes something a member sees or uses.

A business building a sea lion hunt with three missions and a prize, then the same hunt on the map and the finished hunt
The same hunt from both sides: built by a café, played by a family.
A business setting member and general ticket types for an acoustic night, then a member choosing tickets for it
Ticket types set by the business, chosen by the member.
Three Creator Connect screens: joining as a creator, finding a creator, and a paid gig with offers
Creator Connect: businesses post paid gigs and choose local creators.

Families

Kids explore. Parents stay in charge.

Kids get a simpler, brighter view with hunts, kids’ events and trips. They can’t pay in the app; they ask a parent instead. Parents see where a hunt has taken their child and what they’ve joined, and can book for them.

Family accounts come with the Gold membership, so the family side pays for itself.

The kid’s hunt progress and an event with an Ask Sam to buy it button, beside the parent’s view with the child’s live hunt route and plans
The kid asks; the parent sees and books.

Membership

What you pay for decides what you can do.

There are two memberships. Businesses choose a package on the website, from a free listing to Pro and Elite with their own app, IT support, team travel and trip credits. Members choose Silver or Gold in the app.

The tiers aren’t just discounts. Gold adds accounts for kids, more hunts to create and bigger teams, so membership is also how the product decides who can do what.

Table of what each tier unlocks: Silver and Gold for members, Free, Pro and Elite for businesses
Two memberships, one rule.
The business packages page on the website beside the Gold membership screen in the app
Packages for businesses on the website, tiers for members in the app.

What Changed

  • Took the idea from concept to a live product on the web, mobile web and an app
  • Three account types, for members, businesses and kids, on one shared directory, with Creator Connect for businesses and creators
  • One listing template serving ten kinds of place
  • More than 240 app screens across 19 areas, and the website at desktop and mobile
  • Refined after launch with feedback from the first 200 users

Looking Back

My job was to make a big idea buildable. The product has changed since launch, as products should. The structure underneath is the part I’d defend in any room: one directory, three accounts and one membership deciding who can do what.

Product Strategy & Design: Amr Abu-Talleb · Client: Jared, Bay Area Trips · Screens redrawn in a new visual style for this case study, using the original flows